Refund Policy

Try Before You Pay

ByteSub's Free plan is free forever and includes the core download engine, browser extension, and file categorization. We encourage you to use the free plan first to confirm ByteSub works for you before purchasing a Pro or Max subscription.

14-Day Refund Window

If a paid subscription does not work as described, you may request a refund within 14 days of your original purchase. To qualify, the issue must relate to ByteSub itself — for example, the plan failing to activate, features not functioning, or a duplicate or accidental charge.

What Is Not Refundable

• Requests made more than 14 days after purchase
• Renewals of a subscription you have already used through the prior billing period
• Accounts suspended or terminated for violating our Terms & Conditions
• Dissatisfaction with the speed of third-party servers, websites, or torrent swarms, which are outside our control
• Content you were unable to download due to legal, regional, or source-side restrictions

How Refunds Are Paid

ByteSub subscriptions are sold through Paddle.com, our authorised reseller and Merchant of Record. Approved refunds are issued by Paddle back to the original payment method — the same card, PayPal or wallet you paid with — for the full amount charged, including any tax Paddle collected. Funds typically appear within 5–10 business days depending on your bank. You can also request a refund directly from Paddle using the link in your purchase receipt email.

Cancelling Your Subscription

You may stop using ByteSub Premium at any time. Because subscriptions are prepaid, cancelling stops future charges but does not automatically refund the current period — your premium features remain active until the paid period ends, after which your account returns to the free plan.

How to Request a Refund

Email admin@bytesub.pro from the address on your account and include:

• The email address used for the purchase
• The plan purchased and approximate date
• The payment or invoice reference, if available
• A short description of the problem

We aim to review refund requests within 5 business days and will let you know the outcome by email.

Your Statutory Rights

Nothing in this policy limits any refund or cancellation rights you may have under the consumer protection laws that apply in your jurisdiction. Where local law grants stronger rights, those rights prevail.

Changes & Contact

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. For any questions, email admin@bytesub.pro.